Refund Policy

No Refunds or Exchanges

Due to food safety concerns and the perishable nature of our products, we do not offer refunds, returns, or exchanges once your order has been completed and delivered. We cannot ensure the quality or storage conditions of products after they've left our hands, making returns impossible.

However, if the item you've received is defective, damaged, or incorrect, please contact us immediately at info@meatexpress.ca. Include a clear description of the issue, photos of the defective or damaged product, and your order details.

If your request is approved, we will provide you with a replacement item matching your original order at no additional cost. We are committed to addressing any valid concerns promptly and efficiently.